Check-in is generally after 3 pm, and check-out is at 10 am for most of our properties. While early check-in or late check-out may be possible upon request, please note that we can only confirm availability closer to your arrival date, typically within a day or two. This is because our properties are in high demand, and last-minute bookings are common, making it difficult to guarantee these requests in advance.

We understand that plans can change, so we offer a full refund for cancellations made at least 14 days before your arrival. If your cancellation occurs within 14 days of your stay, we will retain 50% of the booking cost. Unfortunately, cancellations within 7 days are non-refundable, as it's difficult to fill the property on such short notice. We appreciate your understanding.

Yes, absolutely. Each of our properties is equipped with Wi-Fi for your convenience. However, please note that many of our beautiful locations are in rural areas, where internet quality can vary. If reliable Wi-Fi is essential for your stay, feel free to check with our team beforehand.

All of our kitchens are thoughtfully equipped to help you transition effortlessly into holiday mode. In addition to being fully stocked with everything you need to prepare a beautiful meal, we’ve also provided essential condiments and basics, including herbs, spices, tomato sauce, honey, and Vegemite.

All of our bathrooms are thoughtfully stocked to help you slip right into holiday mode. You’ll enjoy luxury toiletries, plush towels, face washers, bath mats, and hand towels, along with bath soaks, hairdryers, and an ample supply of toilet paper for your comfort.

All of our bedrooms are thoughtfully designed to help you instantly relax into holiday mode. You can expect premium linens, a choice of firm and soft pillows, extra blankets, slippers and supremely comfortable beds for a restful stay.

Accessibility features vary by property. For more details, please refer to the Accessibility section on each listing page. You're also welcome to give us a call or send us an email, and we’ll be happy to help you find the property that best suits your needs.

We adore furry companions, but not all of our properties are pet-friendly. To find the perfect spot for you and your pet, explore our pet-friendly collection HERE. Please note that a pet fee applies, along with some reasonable terms and conditions.

Our dedicated team is available 24/7 to assist with anything you may need during your stay. You can reach us by phone, text, or WhatsApp; contact numbers will be provided before your arrival.

Yes, most properties offer free parking. The specifics depend on the property, such as the number of spaces or parking location.

Yes, most properties have a minimum stay requirement—typically 2 nights, with extended stays during peak seasons. Please check the availability calendar or reach out to our team for assistance.

Many of our properties are family-friendly and offer amenities such as porta cots and high chairs at no additional cost. We kindly ask that you bring your own baby linen.

Safety features like smoke detectors, fire extinguishers, fire blankets and first aid kits are typically provided.

Our cancellation policy allows for free cancellation up to 14 days before arrival, with a 50% cancellation fee between 14 and 7 days, and a 100% cancellation fee within 7 days of arrival.

Penalties may apply for breaches of our house rules, including waste management, guest numbers, curfew violations, and neighbourhood disturbances, up to $5000.

Yes, typically a minimum stay of 2 nights is required, with seasonal variations. Please consult with our team to confirm specific requirements for your desired dates.

Each property has a specified accommodation capacity, and additional guests cannot be accommodated beyond this limit.

All items related to the event, including flowers, leftover food, and decorations, must be removed before check-out. We expect guests to leave the property neat and tidy, with dishes washed and packed away.

Your vendors play a crucial role in ensuring a seamless event and are expected to adhere to the primary rule of respecting and caring for the property. They must possess their own public liability insurance, and it's essential they understand that the property is a residential one, not equipped with commercial-grade capabilities. If damage occurs to property, regardless of who is responsible, you will be held accountable.

Absolutely, while we can provide recommendations, you are welcome to bring in your preferred vendors. Please ensure all vendors adhere to our property access and care guidelines.

Yes, out of respect for our neighbours and the peaceful environment, we recommend planning daytime or early afternoon celebrations, such as lunch events, to minimise disturbances.

Yes, each property offers unique spaces for ceremonies and receptions. Our special occasion concierge can assist in finding the perfect setting for your dream event.

Our hire fee includes premium Plumm glassware, elegant Robert Gordon dinnerware, linen napkins, and access to our dedicated special occasion concierge for seamless planning. Additionally, enjoy a complimentary late check-out until 2 pm for added relaxation.

We specialise in hosting elopements, intimate family celebrations, and milestone birthdays. Unfortunately, we are not suited for bachelor and bachelorette groups.

Each property varies in capacity, typically based on the number of guests the home can comfortably accommodate for overnight stays. We prioritise intimate gatherings to ensure your comfort and maintain harmony within our surrounding communities.

Frequently Asked Questions

We will happily answer questions

Elopements and Micro Celebrations

Saddle Ridge

barranca Jervis Bay

THE CASA

Moondance

Rea Rea Lodge

Frequently Asked Questions

What is the check-in and check-out time?

What is the cancellation policy?

Is Wi-Fi available during my stay?

What amenities are provided in the kitchen?

What amenities are provided in the bathrooms?

What amenities are provided in the bedrooms?

Is the property accessible for guests with disabilities?

Are pets allowed?

What’s the best way to get in touch if I have an issue during my stay?

Is there parking available on-site?

Is there a minimum stay requirement?

Is the property child-friendly?

What safety measures are in place?

What is the cancellation policy for events booked at the property?

Are there any additional fees or charges not included in the hire fee?

Is there a minimum stay requirement for booking the property for an event?

What are the accommodation options for guests staying overnight?

What are the expectations regarding excess rubbish and house rules at check-out?

What information should my vendors be aware of?

Can we bring in outside vendors, such as caterers or decorators?

Are there any noise restrictions or curfews for events?

Is there a designated area for ceremonies or receptions?

What amenities are included in the hire fee?

Are there any restrictions on the type of events that can be hosted?

What is the guest capacity of the property for hosting events?

We will happily answer questions