A simple approach to property management
As luxury property owners we are so incredibly happy …
… with the skill and finesse that Supercalla Private Properties provides. Bede and Rob provide a tailored and caring approach to property and asset management rarely seen in this space. Attention to detail, quality service, income maximisation and high occupancy rates are some of the great benefits we have experienced while working with Supercalla.
– Barranca, Kangaroo Valley
Excellence
Your property needs, our tailored solutions.
We are intentionally small and have spent years perfecting the art of luxury property management and rentals. Our approach embraces innovation, crafting quality experiences and pricing and vetting strategies that ensure only the very best quality guests.
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Authority
Your vision, our expertise.
With expertise in luxury levels of hospitality and design, we are determined to raise the bar to deliver an unsurpassed level of service and care to both our guests and property partners.
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Service
Your home, our care.
Housekeeping and maintenance, 24/7 guest management, property marketing and pricing and the utmost care and attention to detail come standard when working with us. We are your private holiday home custodians that care for and protect your home on your behalf.
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- No Lock in Contracts: Our work speaks for itself.
- Safe & Secure: Our guests will love and respect your home as much as you do.
- Experience More: Our owners experience fabulous returns and best in class service.
- Personalised: Bede and Rob are committed to ensuring owners and guests benefit from an unrivalled level of care and attention.
- Environmentally Conscious: Every consideration is taken when choosing products and practices we employ.
- End to End Service: Our owners don’t need to lift a finger (if they don’t want to).
- Incredible Reputation: We have maintained an outstanding rating of 4.98 out of 5 from over 400 reviews.
So what can you expect when you work with us?
1. Meet and greet.
We meet for a cuppa (or glass of rose) to talk about you. Your WHY, your personal story and start to understand what makes your holiday property unique. We will conduct a short Q&A to uncover the gems of knowledge; the sunlight that flows into the lounge in the afternoon, the bats leaving their homes at dusk, the views from the back balcony or how you love the privacy of the back garden and the many nights toasting marshmallows over your fire pit!
We spend the time to learn the DNA of each property in order to deliver a solution that is uniquely yours.
2. Site visit.
If we haven’t already, We will visit the site to touch and feel the energy of the home, to learn about its uniqueness and what makes it special. At this stage, we identify strengths and weaknesses and start to map out a plan to achieve success.
3. Mystery shopper quality assurance.
Then when we are almost ready to go – We roll out our secret weapon. Our mystery shopper service. This could be an industry professional or one of the many friendly media/journos hailing from the likes of SMH and the Gourmet Traveller who know what to expect from a luxury travel experience. This is a great opportunity to really nail your brand and the stay.
4. Photography.
We shoot for 24hrs to capture the essence of your home, create marketing content and to truly help our team sell the dream to potential guests.
5. Listing optimization.
We list on our private platform plus the key online travel agents and marketplaces such as Airbnb.
6. Socials.
We will commence our social media campaign (which you have the option to ‘boost’).
7. Always on.
Each season we will refresh our content and your home to ensure it is always looking its best and is top of mind in the market. This would involve an audit of the home, socials and feedback from guests. We then loop back this information along with new hospitality trends to ensure we are ahead of the travel curve.